Please find below a copy of our general Terms & Conditions. Please note these may differ from those provided to you

upon booking due to specifics of the works in question.

DEFINITIONS: In this document, the following words shall have the following meanings:

· Company means Stonebank Carpentry & Joinery.

· Client means any person who purchases Goods and Services from Stonebank Carpentry & Joinery.

· Goods / Works mean the articles specified in the Proposal.

· Quotation means a statement of work, a payment option as so described in a verbal quotation or estimate, a

written quotation or estimate or other similar document describing the Goods and Services to be provided by the

Supplier.

· Supplier means Stonebank Carpentry & Joinery of 19 Clifton Hill, Conisbrough, Doncaster, South Yorkshire,

DN12 2DA.

· Standard Terms and Conditions means the terms and conditions of supply set out in this document and any

special terms and conditions agreed in writing by the Supplier.

· Order means the confirmation to proceed with the proposal made by the client either verbally or in writing.

Taxes and Duties: All prices shown are exclusive of VAT. VAT will be added to the price shown (20%).

Validity: All quotations are valid for one calendar month from the estimate date, subject to fluctuations in the prices of

materials. Prices cannot be guaranteed after this date.

Payment Terms: Unless otherwise agreed: See deposit structure, balance to be paid within 14 days of invoice date. For

larger contracts payment is made by agreed valuation. Deposits taken are refundable up to 30 days before start date.

The deposit is non refundable thereafter.

Interest on overdue payments shall accrue from the date when payment becomes due from day to day until the date of

payment at a rate of 2% per month above Natwest Bank's base rate from time to time in force (part of a month being

treated as a full month for the purpose of calculating interest) and shall accrue at such a rate after as well as before any

judgement. Interest shall become due and payable notwithstanding the fact that the account or part of it is subject to

any dispute or query.

Payment of initial deposit will act as confirmation of contract acceptance.

Disputes: In the event there is a dispute with the invoice or work carried out, any disputes should be raised in writing

within 5 days of invoice date. Should we not receive written notification of a dispute within this time period, payment is

due and any disputes will be initially dealt with internally and interest will accrue as listed above.

Variations and Extras: Any unforeseen work or variations will be agreed before commencement to a fixed quotation

where possible, in all other cases a day work rate of £45.00 an hour for carpentry work and £50.00 an hour for joinery

work plus materials at cost + 20%.

Cancellation: No agreement to proceed or order placed by a client, may be cancelled by the client, except with the

seller’s agreement made in writing, and on terms that the client shall indemnify the seller in full against all loss

(including loss of profit), costs (including the cost of all labour and materials), damages, charges and expenses

incurred by the seller as a result of cancellation. However, you have the right to end the contract if without reasonable

cause (without affecting your other legal rights and remedies) if we stop work for 14 working days or more, without

prior agreement. Any monies due will be subject to our standard payment terms.

We can suspend or cancel your order, without affecting our legal rights and remedies, in one or more of the following

circumstances:-

1. If you fail to pay any interim bill and still fail to pay for 5 days after receiving a written notice demanding payment.

2. If you, or anyone you employ, or relation, or agent interfere with or obstruct the work or fail to make the site

available for us (without good reason) for the contract period (or any one or more of these)

3. If you become bankrupt or go into liquidation or make a composition or arrangement with your creditors (or any

one or more of these).

After we use our right to suspend this contract we can end it if you are still at fault, we will be entitled to all payments

under our standard terms and conditions and any costs involved in suspending or ending the contract. We are also entitled to claim for any losses we suffer (including loss of profits) resulting from suspending the contract. However,

you can still use your legal rights and remedies under our terms and conditions of trading.

Delivery: Any time or date specified for delivery/works to be carried out is an estimate only and whilst we endeavour to

closely adhere to these timeframes we will not be liable for any loss or damage whatsoever due to failure by us to deliver

the goods (or any of them) promptly, nor shall delay or failure to deliver the goods promptly entitle the client to rescind

the contract. Furthermore, the client is bound to accept delivery and to pay for the goods in full.

Co-Operation: the client will co-operate with us and with provide us with any information reasonably required to carry

out the works in a timely fashion.

The client will be responsible for provision of a 240v electrical supply and reasonable access to water, and toilet

facilities at their cost.

The client will make available reasonable secure storage space for the duration of the works.

Responsibility for all works carried out and/or materials delivered to site shall be at the client’s risk from delivery.

Any typographical, clerical or other error or omission in any sales literature, quotation, invoice or other documentation

issued by us will be subject to correction without any liability on our part.

Gas and Electrical Equipment / Appliances: owing to insurance restrictions we can not fit, adjust or attend to any

electrical or gas equipment.

Decoration: our quotations do not include decoration, unless otherwise stated. All external woodwork, doors and

windows should be knotted and primed immediately if this has not been allowed for in our quotation and carried out

during the manufacturing process. Doors, windows and all other woodwork should be sealed (painted or varnished)

within two weeks of fixing. We would recommend the services of a professional decorator. A typical finish may include:

· A shellac knotting

· An oil based wood primer

· One / two coats of oil based undercoat

· One / two oil based top coats

We cannot guarantee and will not be held responsible for joinery rotting, warping, twisting or shrinking unless the

above is adhered to.

Whilst all due care will be taken, we cannot be held responsible for any cracking or damage that may occur by

movement or vibration in the structure during the course of the works.

Whilst all due care will be taken, we cannot be held responsible for dust/dirt that may be caused during the period of

our work, nor can we be held responsible for any damage caused to personal items left within our ongoing work area.

These should be removed/relocated or covered before arrival on site.

In the case of a defect arising after delivery resulting from timber movement or goods that materially deviate from the

description or specification applicable to them occurring within 3 months of delivery, you should notify us in writing,

within 14 days of the defect becoming apparent, supplying full details of any defects or failure to conform or timber

movement. We will then rectify or replace any defective goods or goods that materially deviate from the description or

specification applicable to them, provided that the we are be given reasonable access to the goods to inspect them and

rectify any such defects.

We shall be under no liability whatsoever to any party for any indirect loss and/or expense (including loss of profit)

suffered by the client arising out of a breach by us of this contract.

Ownership: Without prejudice and in spite of delivery having been made, property in the Goods shall not pass from the

seller to the client until the client has paid the Price plus VAT in full: and no other sums whatsoever shall be due from

the client to us.

Until property in the goods / works passes to the client, the client shall store / take care of any installed works /

delivered goods (at no cost to the seller) in good condition and covered by a relevant insurance policy.

Until property in the goods / works passes from the seller to the client, any / all proceeds of sale or otherwise of the

goods works shall be held in trust for the seller and shall not be mixed with other money or paid into any overdrawn

bank account and shall be at all material times identified as the seller’s money.

Until such time as property in the goods passes from the seller to the client: the client shall upon request deliver up

such of the goods / works as have not ceased to be in existence to us. If the client fails to do so then we may enter upon

any premises owned occupied or controlled by the client where the goods / works are situated and repossess them.

Force Majeure: neither party shall be liable for any default due to any act of God, war, strike, lockout, industrial action,

fire, flood, drought, tempest or other event beyond the reasonable control of either party.

Law: This contract is subject to the law of England and Wales

Guarantee: The Company guarantees that all external windows and doors supplied which conform with Secure by

Design, will correspond to their specification and will be free from defects in materials or workmanship for a period of

10 years from the date of delivery. The Company’s obligation in the event of a breach of this guarantee is limited to the

repair or replacement of any defective goods which shall be returned to the Company by the customer. This guarantee

is subject to the following conditions:

1. Claims must be notified in writing to the Company within seven days from the date of delivery or (where the defect

is not apparent on reasonable inspection) as soon as practicable after discovery of the defect.

2. The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design or

specification supplied by the customer.

3. The Company shall be under no liability if the defect or failure, in the reasonable opinion of the Company, arises

from wilful damage or misuse, negligence by the customer or any third party, failure to follow the Company’s

instructions, or alteration or repair of the goods without the Company’s prior approval.

4. The Company shall be under no liability if the price for the goods has not been paid by the due date for payment.

5. The above guarantee does not extend to parts, materials or equipment not manufactured by the Company, in

respect of which the customer shall be entitled only to the benefit of any such guarantee as is given by the

manufacturer to the Company

6. Except in the case of death or personal injury caused by the Company’s negligence, the Company shall not be

liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential

compensation.